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Help and Support

We believe in supporting the free Community Edition in the same meaningful way we support our Commercial Products.  We have a range of resources here to help you out and if they  don’t answer your questions then feel free to contact us and we will get back to you with some focused assistance.

Community Edition Help

We have help files available to support all Community Edition users, please follow the appropriate link below:

Community Edition versions 1.1 to 1.5 - On-line help

Community Edition version 2.0 to 2.2 - On-line help

Community Edition Knowledge Base

The knowledge base is a set of technical articles on Community Edition including frequently asked questions and notes on previous install issues and how to address these.  The Knowledge base is updated frequently with findings gained from our research and supporting other customers.

Click here to access the CE Knowledge Base.

Still stuck? - want some personal support?

Use the form on the Contact us page to let us know what you need help with and we will be back in touch with questions, suggestions or  the offer of a remote support session.

Remember the more detail you provide about the problem you are having, the more quickly and accurately we can reply to your request.